As an authorized affiliate of Luzern, you agree to abide by the terms and conditions contained in this Agreement. Please read the entire Agreement carefully before registering and promoting Luzern as an Affiliate.

Your participation in the Program is solely to legally advertise our website to receive a commission on products purchased by individuals referred to Luzern by your own website or personal referrals.

By signing up for Luzern's Affiliate Program, you indicate your acceptance of this Agreement and its terms and conditions.

1. Approval or Rejection of the Application:

We reserve the right to approve or reject ANY Affiliate Program Application in our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Affiliate Program Application.

2. Commissions:

Commissions will be paid once a month on the 10th of the month via Unified Payments. You will not receive a commission on your own purchases.

There is a limit of one commission per customer referral. You will only receive a commission on the customer’s first order only.

Payments will only be sent for transactions that have been successfully completed. Transactions that result in charge backs, returns or refunds will not be paid out.

3. Termination:

Your affiliate application and status in the Program may be suspended or terminated for any of the following reasons:

-Inappropriate advertisements (false claims, misleading hyperlinks, etc.).

-Spamming (mass email, mass newsgroup posting, etc.).

-Advertising on sites containing or promoting illegal activities.

-Advertising on coupon / discount code sites (Retail Me Not, etc.)

-Failure to disclose the affiliate relationship for any promotion that qualifies as an endorsement under existing Federal Trade Commission guidelines and regulations, or any applicable state laws.

-Self referrals, fraudulent transactions, suspected Affiliate fraud.

In addition to the foregoing, Luzern reserves the right to terminate any Affiliate account at any time, for any violations of this Agreement or no reason.

4. Affiliate Links:

You may use the graphics and text provided by us, or you may create your own as long as they are deemed appropriate.

5. Coupon and Deal Sites:

Affiliates may not bid on coupons, discounts or other phrases implying coupons are available.

Affiliates may not generate pop-ups, pop-unders, iframes, frames, or any other seen or unseen actions that set affiliate cookies.

Affiliate sites may not have “Click for (or to see) Deal/Coupon” or any variation, when there are no coupons or deals available, and the click opens the merchant site or sets a cookie. Affiliates with such text on the merchant landing page will be removed from the program immediately.

6. Liability:

Luzern will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, or any results of intents of harm to the Program and/or to our website(s).

7. Term of the Agreement

The term of this Agreement begins upon your acceptance in the Program and will end when your Affiliate account is terminated.

The terms and conditions of this agreement may be modified by us at any time. If any modification to the terms and conditions of this Agreement are unacceptable to you, your only choice is to terminate your Affiliate account. Your continuing participation in the Program will constitute your acceptance of any changes.

This privacy policy discloses the privacy practices for luzernlabs.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, website registration, order processing or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us, to grant you access to the site and place applicable orders. We may also use your information to personalize your website experience. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

If we provide third parties with statistical information about our site visitors, those third parties will not be able to identify the users from the data.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, news in our organization, new products or services other marketing related information, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page we are collecting sensitive information on.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have enter a password more than once during a user session, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

While cookies do not typically contain any information that personally identifies a site visitor, personal information we store about you may be tied back to the information gathered from cookies. This information will only be used as outlined in this policy.

If you block cookies, you may not be able to access all the features on our website.

Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links

This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SMS Privacy Policy

At Luzern Labs, your privacy is important to us. By opting into our SMS program, you agree to the collection, use, and handling of your information as outlined below, in compliance with mobile marketing regulations.

Program Overview

Our SMS program delivers updates including promotional messages, exclusive offers, and cart reminders. Participation is voluntary and subject to your consent.

Data Collection & Usage

When you sign up for SMS messages, we collect your phone number and may associate it with your name, email address, or other information you provide. We use this data to:

Send marketing communications via SMS

Provide exclusive offers and updates

Remind you about abandoned carts

Improve the relevance and timing of our communications

Abandoned Cart Tracking

Luzern Labs's website uses cookies to help track items you place in your shopping cart, including abandoned carts. This information is used to determine when to send cart reminder messages via SMS.

Third-Party Data Sharing

We do not sell or share your SMS opt-in data or consent with any third parties. Your information may be shared only with our SMS service provider to facilitate message delivery.

Location Tracking

If we implement location-based services in the future, we will clearly disclose how location data is collected and used. Currently, Luzern Labs does not collect or use location tracking data for SMS communications.

Data Security & Retention

Your data is stored securely by our marketing platform. We retain your information in accordance with industry best practices and use it only for the purposes outlined in this policy. If you unsubscribe from SMS messages, your status is updated in our system to ensure you no longer receive further texts.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any of our texts. You may also contact us directly to unsubscribe.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

This website is owned and run by Luzern Laboratories Inc. We are registered in Norwalk, CT. Our registered office is at 50 Washington Street, Suite 901W, Norwalk, CT. Our principal place of business is operated out of Norwalk, CT.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888.591.7800 or email us at [email protected].

Returns

While we take great pride in the quality of our products, customer satisfaction is our highest priority. Please inspect your purchase upon arrival for any damage that may have occurred during the shipping process. If there is a problem with your order, please contact our Customer Service team within thirty (30) days of receipt, and we will be happy to assist you with returning your product. Our team can be reached via email at [email protected], or by calling 888.591.7800. In order to return a product, we ask that you provide the following:

-Product batch number

-A copy of receipt or order confirmation

Please note that our return policy applies to orders purchased through luzernlabs.com. Returns that were purchased through an authorized Luzern partner must be returned directly to that partner.